Refund policy

Return Policy: Store Credit Only

We want you to be completely satisfied with your purchase from Trini Naturals. If for any reason you are not satisfied, we offer store credit for eligible items returned within 7 days of purchase. Please review the following terms and conditions:

  1. Eligibility for Return:

    • Items must be in their original condition and unused.
    • Items must be in their original packaging.

  2. Return Procedure:

    • To initiate a return, please contact our customer service team within 7 days of your purchase date.
    • Returns must be accompanied by the original receipt or proof of purchase.
    • Customers are responsible for the cost of return shipping unless the item received is defective or incorrect.

  3. Processing Time:

    • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your store credit.
    • Store credit will be issued for the purchase price of the item(s) returned, excluding any shipping charges.

  4. Expiration of Store Credit:

    • Store credit issued for returns must be used within 6 months from the date of issue.
    • Unused store credit will expire after the specified period.

  5. Exclusions:

    • We reserve the right to refuse returns that do not meet the above criteria.
    • Final sale items are not eligible for return or exchange.

  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately for assistance.
    • We may require photographic evidence of the damage or defect to process your claim.

  7. Refunds:

    • Please note that we do not offer refunds. Store credit will be provided for eligible returns.

  8. Policy Changes:

    • Trini Naturals reserves the right to update or modify this return policy at any time without prior notice.

By making a purchase from Trini Naturals, you acknowledge and agree to abide by the terms of this return policy.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team.

Thank you for shopping with us!

Trini Naturals