Shipping policy

At Trini Naturals we are committed to ensuring a smooth and timely delivery process for your orders. Please review the following shipping policy:

  1. Order Processing Time:
    • Orders are typically processed and shipped within 7 business days from the date of purchase. Business days exclude weekends and holidays.
    • Orders placed after 5PM (EST) will be processed the following business day.
  1. Order Confirmation:
    • Once your order has been successfully placed, you will receive an email confirmation with your order details.
    • Please review your order confirmation carefully to ensure all information is accurate. Contact us immediately if you notice any discrepancies.
  1. Shipping Methods:
    • We offer several shipping options to accommodate your needs. The available shipping methods will be displayed during the checkout process.
    • Shipping costs and estimated delivery times vary depending on the selected shipping method and your location.
  1. Tracking Information:
    • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
    • Use the provided tracking number to monitor the status of your shipment and estimated delivery date.
  1. Shipping Delays:
    • While we strive to fulfill orders promptly within the specified timeframe, unforeseen circumstances such as inclement weather or carrier delays may impact delivery times.
    • We will make every effort to notify you promptly of any significant delays and provide updates on the status of your order.
  1. International Shipping:
    • We currently offer shipping to select international destinations. Additional shipping fees and import duties may apply depending on your location.
    • Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our control.
  1. Order Changes or Cancellations:
    • Once an order has been placed, changes or cancellations may not be possible due to our quick processing times. Please contact us as soon as possible if you need to modify or cancel your order.
  1. Shipping Address:
    • It is the responsibility of the customer to provide accurate shipping information at the time of checkout. We cannot be held liable for orders shipped to incorrect addresses provided by the customer.
  1. Lost or Damaged Shipments:
    • In the rare event that your order is lost or damaged during transit, please contact us immediately for assistance. We will work with the carrier to resolve the issue and ensure your satisfaction.
  1. Policy Changes:
    • Trini Naturals reserves the right to update or modify this shipping policy at any time without prior notice.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team.

Thank you for choosing Trini Naturals